If you haven’t already done so, please take 5 minutes to complete the steps below to have your specimen collected by Quest Diagnostics — easy as 1, 2, 3!
Before getting started, install the MyQuest app for your mobile device using the appropriate link below. The MyQuest app will simplify the process of creating your Quest Diagnostics account, scheduling your appointment, and viewing your lab results, which can all be done using your mobile device.
Apple devices: apps.apple.com
Android devices: play.google.com
1. Create an account with Quest Diagnostics
Use the MyQuest app (iOS | Android) or Quest website to create an account. Having a Quest account will simplify the process of scheduling your appointment and accessing your lab results.
2. Schedule an appointment with Quest Diagnostics
Use the MyQuest app or Quest website to schedule your appointment. We recommend scheduling an appointment to avoid waiting in line, or if your tests require special preparation (e.g. fasting or morning specimen collection). Quest has 2,250 Patient Service Centers, so finding a convenient location should be easy. The Quest Patient Service Center will collect your specimen and send it off for processing.
3. Access your lab results online
Use the MyQuest app or Quest website to check the status of your lab results and to view your lab results once they are ready.
When will I receive my lab order form?
You will receive your lab order (requisition) within 1 hour of placing your order on our website. If you have not received your lab order within 1 hour of placing your order on our website, please email us at support@affordablelabs.org or call 469-956-9982.
How do I access my lab results?
You will receive an email notification from Quest Diagnostics when your lab results are ready. You can use the MyQuest app (iOS | Android) or log in to the Quest website to view your lab results on the Quest Results page. If you are waiting for lab results in CA or PA, they may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.
How long does it take to get my lab results?
Quest Diagnostics will email you when your lab results are ready. You can then view your results using the MyQuest app (iOS | Android) or by logging in to the Quest website. You can also check the status of your lab results using the MyQuest app or Quest website. If you are waiting for lab results in CA or PA, they may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.
I did not receive an email notification for my lab results. What should I do?
Please use the My Quest app (iOS | Android) or log in to the Quest website to check the status of your lab results. After you have ordered lab tests through our website, you will need to create a Quest Diagnostics account using the MyQuest app or the Quest website.
I received an email notification that my lab results are ready, but I do not see them in the MyQuest app or on the Quest Results page. What should I do?
If you have received a notification indicating that your lab results are ready, but are unable to view them in the MyQuest app (iOS | Android) or on the Quest website, please call Quest Diagnostics Patient Customer Service at 1-866-697-8378. If Quest Diagnostics Patient Customer Service is unable to help you, please email us at support@affordablelabs.org or call 469-956-9982 and we can help you retrieve a copy of your lab results.
About Affordable Labs
Do I need to visit my healthcare provider to order lab tests?
No. We have made it so that individuals can conveniently purchase lab tests online without visiting a doctor’s office or their primary care provider. After you have ordered lab tests through our website, you will need to create an account with Quest Diagnostics using the MyQuest app or Quest website. You will then need to schedule an appointment using the MyQuest app or Quest website then visit a Quest Patient Service Center to have your specimen collected. To access your lab results, please use the MyQuest app or log in to the Quest website.
Does you offer the same lab tests used by hospitals and doctors?
Yes. The tests that we offer on our website are the same ones relied on by medical professionals and hospitals across the United States. All tests are performed in CLIA-certified labs. Scheduling an appointment for specimen collection is easy, and Quest Diagnostics’ network of 2,250 Patient Service Centers assures that everyone can find a location that is convenient to their home or place of work.
What services does you provide?
Our non-profit organization is committed to making lab tests affordable and accessible to individuals from all walks of life. By offering a wide range of tests at a fraction of the cost of traditional healthcare providers, we’re working to ensure that everyone has the opportunity to take control of their health without breaking the bank. Our streamlined ordering process is easy to use, and our knowledgeable team is always available to answer any questions. After you have ordered lab tests through our website, we prepare and submit your requisition (lab order form) to Quest Diagnostics and then walk you through the process of scheduling an appointment at one of Quest’s 2,250 Patient Service Centers and retrieving your results through the MyQuest app or Quest website.
Accessing your lab test results
How do I get my lab test results?
You will receive an email notification from Quest Diagnostics when your results are ready. You can use the MyQuest app or log in to the Quest website to view your results. If you are waiting for lab results in California or Pennsylvania, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.
How do I know what my results mean? What if I have questions about my results?
We cannot tell you which lab tests to purchase nor can we discuss your labs results with you. You can find an explanation of the tests on our website (which includes the age range for tests that are available for children), but if you are not sure which to choose, please speak with a doctor or your primary healthcare provider. It is your responsibility to ask your doctor or primary healthcare provider what your test results mean. We urge you to share your results with your doctor or qualified healthcare professional to make the best decisions for your health.
How long does it take to get my lab test results?
As soon as they are available, Quest Diagnostics will notify you via email so that you can view your results using the MyQuest app or Quest website. You can also check the status of your results using the MyQuest app or Quest website. If you are waiting for lab results in CA or PA, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.
I did not receive the email from Quest Diagnostics with my Multifactor Authentication (MFA) verification code. What do I do now?
On the Quest registration page in the MyQuest app and on the Quest website, there will be a link to resend the code on the pop-up window where you enter the code. Click the link to resend the Multifactor Authentication (MFA) verification code.
I did not receive an email notification from Quest Diagnostics for my test results. What do I do now?
Please use the MyQuest app or Quest website to check on the status of your results. After you have ordered lab tests through our website, you will need to create an account with Quest Diagnostics using the MyQuest app or Quest website. You will then need to schedule an appointment using the MyQuest app or Quest website then visit a Quest Patient Service Center to have your specimen collected. To access your lab results, please use the MyQuest app or log in to the Quest website.
I received an email notification from Quest Diagnostics that my lab test results are ready to view, but I cannot see them in MyQuest app or on the Quest Results page. What should I do?
If you have received an email notification from Quest indicating that your results are ready to view, but are unable to view your results in the MyQuest app or Quest website, please call Quest Diagnostics Patient Customer Service at 1-866-697-8378. If Quest Diagnostics Patient Customer Service is unable to help you locate your lab results, please email us at support@affordablelabs.org or call 469-956-9982 and we can help you retrieve a copy of your labs results.
What is Quest Multifactor Authentication (MFA) and why do I have to go through Quest MFA to access my results?
For your added security, Quest Diagnostics uses Multifactor Authentication to verify that its you logging in to view your lab results. When first using the MyQuest app or logging into the Quest website, Quest will send you an email with a verification code. After you have entered the code, you will have full access to your results. The verification code will stay valid for 5 minutes. If it expires, you can choose to resend the code using the MyQuest app or Quest website. Please note: you will have 3 attempts to enter the verification code correctly before being automatically logged out of your Quest account.
Who will have access to my results? Can I share my results?
You will be the only one with access to your information and lab test results, with the exception of Quest Diagnostics and us. Your results will not be shared with your primary doctor or other providers unless you decide to share your results directly. However, Quest Diagnostics will disclose your information and/or test results if required by law, such as to public health authorities. For additional information, please see the Quest Diagnostics Privacy Policy and our Privacy Policy.
Customer support
How can I speak with someone?
You can call us at 469-956-9982, Monday through Friday, 10am to 7pm CST.
How else can I get help?
If you don’t find the answers you’re looking for in our FAQs, you can:
1. Email us at support@affordablelabs.org or call 469-956-9982, Monday to Friday, 10am to 7pm CST.
2. (Coming Soon!) Affordable Labs Chat can answer many frequently asked questions. Chat is accessible from the icon on each page and on the Customer Support page. After you open Chat, just enter your question and you’ll be assisted by the first available customer support representative.
What is your cancellation policy?
You have 30 days to cancel your purchase. There is a non refundable cancellation fee of $20, which includes the fee charged by Quest Diagnostics for administrative purposes. Your refund will be processed within 7 business days. You will receive an email confirming your refund is being processed. To cancel your purchase, please email support@affordablelabs.org or call 469-956-9982. If you have made an appointment to have your specimen collected at a Quest Patient Service Center, please cancel your appointment using the MyQuest app or Quest website.
Fasting
Can I continue taking medications before a blood test?
Unless your doctor or primary healthcare professional says otherwise, take your medications as usual. If you’re taking vitamin/mineral supplements, ask whether you should continue those as well. Always ask your doctor or primary healthcare professional before taking or discontinuing any medication or supplement.
Can I eat before other types of blood tests?
If it’s a test that does not require fasting then, yes, you may eat something before having your blood drawn.
How long do I have to fast for a blood test?
It depends on the test. Fasting for a lab test is typically 9-12 hours. The order confirmation page, confirmation email and requisition (lab order form) will list any special instructions related to your tests, including fasting requirements.
How soon can I eat after a blood test?
Once you’ve had your blood drawn, you can eat or drink something immediately. It’s a good idea to bring a snack to your specimen collection appointment. You can also schedule your blood test for early morning to minimize the length of time you’ll go without food.
What types of blood tests require fasting?
Glucose testing that checks blood-sugar levels and tests that determine your cholesterol, triglycerides, and high-density lipoprotein (HDL) levels usually require fasting. Other lab tests may require fasting, which is why you should reference the order confirmation page, confirmation email or requisition form (lab order form) for specific test requirements. If you think fasting might be a problem, schedule your appointment with a Quest Patient Service Center for early morning and bring a snack for after the appointment.
Where do I get my blood drawn?
Quest Diagnostics has 2,250 Patient Service Centers nationwide. You can schedule an appointment at a Quest Patient Service Center using the MyQuest app or Quest website.
Why do I have to fast before certain lab tests?
Nutrients and ingredients in the food and beverages you consume are absorbed into your bloodstream and can impact factors measured by certain tests. Fasting improves the accuracy of those tests.
Why is water okay to drink while I’m fasting?
Water hydrates your veins. Hydrated veins are easier to find. And that means your veins are easier to draw from. Drink plenty of water before having your specimen collected.
Order cancellation and refunds
How long does it take to receive a refund?
Once you have canceled your purchase, your refund will be processed within 7 business days. You will receive an email confirming your refund is being processed. For more information, please review our Cancellation Policy.
How will I know when my lab test purchase has expired?
If you do not have your sample collected at a Quest Patient Service Center within 30 days of purchase, your purchase will expire. You will receive an email detailing that your purchase has expired. Please email support@affordablelabs.org or call 469-956-9982 to request a refund. You will be refunded the total amount minus a $20 non refundable administrative fee charged by Quest Diagnostics. For more information, please review our Expiration Policy.
I am having problems with my refund, who do I contact?
If it has been more than 14 days since you canceled your purchase, please contact Customer Support by emailing support@affordablelabs.org or calling 469-956-9982. For more information, please review our Cancellation Policy.
I received an email that says my order is expiring. What does this mean?
The email is letting you know that you have not had a specimen collected for a test you purchased, and that you only have a few days left before your purchase expires. The email will note the expiration date of the test. If you let it lapse, please email support@affordablelabs.org or call 469-956-9982 to request a refund. Your purchase will be partially refunded according to our Expiration Policy. Make an appointment at a Quest Patient Service Center to have your sample collected before the expiration date. For more information, please review our Expiration Policy.
What is your cancellation policy?
You have 30 days to cancel your purchase. There is a non refundable cancellation fee of $20, which includes the administrative fee charged by Quest Diagnostics. Your refund will be processed within 7 business days. You will receive an email confirming your refund is being processed. To cancel your purchase, please email support@affordablelabs.org or call 469-956-9982. If you have made an appointment to have your specimen collected at a Quest Patient Service Center, please cancel your appointment using the MyQuest app or Quest website.
What is your expiration policy?
If you do not have your sample collected at a Quest Patient Service Center within 30 days of purchase, your purchase will expire. Please email support@affordablelabs.org or call 469-956-9982 in order to have your refund processed. Your refund will be your total purchase amount minus a non refundable cancellation fee of $20 charged by Quest Diagnostics. For more information, please review our Cancellation Policy.
Where can I see my order history?
For your added security, once you have logged in to our website and confirmed your email address (if you have not already done so) your purchases will be listed on the Orders tab under your Account.
Why is my purchase showing “Processing” on the Orders tab right after I checkout?
You will see the purchase showing “Processing” on the Orders tab in your Account immediately after you complete checkout. If your purchase needs further attention, you will be notified via email. You will receive your requisition (lab order form) via email, and you should schedule your appointment to visit a Quest Patient Service Center shortly thereafter, if you haven’t already done so.
Payment
Can I use a Health Savings Account (HSA) or a Flexible Spending Account (FSA) card?
Yes. Health Savings Account (HSA) or Flexible Spending Account (FSA) cards can be used as long as they work as credit/debit cards. We do not determine eligibility of expenses under the rules for your HSA/FSA. Please check with your health account administrator to see if these expenses are eligible for reimbursement under your plan.
I just purchased tests. Why don’t I see a charge on my credit card?
Log in and check the Orders page under your Account for the status of your purchase. If your transaction is not on the Orders page or you have not received an order confirmation email, it is likely that the charge is still being processed by your card issuer.
Is my payment information secure?
We use Stripe for payments. Stripe is a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe uses best-in-class security tools and practices to maintain a high level of security. To learn more about Stripe’s commitment to security and fighting fraud, please visit https://stripe.com/docs/security.
What payment methods can I use?
The following credit cards are accepted: Visa, Mastercard, American Express, Discover, JCB and Diners. Debit cards, Apple Pay, Google Pay and Stripe Link are also accepted. Health Savings Account (HSA) or Flexible Spending Account (FSA) cards can also be used if they work as credit/debit cards. We do not determine eligibility of expenses under the rules for your HSA/FSA. Please check with your health account administrator to see if these expenses are eligible for reimbursement under your plan.
Will my insurance cover the tests that I purchase?
No. The tests available for purchase on our website are only for individuals who want to pay directly for testing and do not seek reimbursement from their insurance carrier or the government. You understand that tests purchased on our website are solely your financial responsibility.
Preparing for your test
Are there any dietary restrictions I need to be aware of before I get tested?
Some blood tests require that you refrain from eating or drinking anything but water (fasting) prior to having your blood drawn. Fasting or diet requirements will be detailed on the order confirmation page, order confirmation email and on your requisition (lab order form).
Do I need to schedule an appointment for testing?
No. However, appointments take priority over walk-ins and we recommend that you schedule an appointment with Quest Diagnostics if your tests require special preparation (e.g. fasting or morning specimen collection) and to avoid waiting in line. Appointments can be scheduled during or after purchase. After you have ordered lab tests through our website, you will need to create an account with Quest using the MyQuest app or Quest website. You will then need to schedule an appointment using the MyQuest app or Quest website then visit a Quest Patient Service Center to have your specimen collected. To access your lab results, please use the MyQuest app or log in to the Quest website.
Do I really need to fast? What if I didn’t?
For tests that require fasting, it provides the most accurate results. If you did not fast and want Quest Diagnostics to perform the test anyway, the Quest Patient Service Center representative will note it on the report for reference.
How do I change or cancel my appointment with Quest Diagnostics?
If you have your appointment confirmation email from Quest, you can reschedule or cancel your appointment from the link in the email. After you have ordered lab tests through our website, you will need to create an account with Quest using the MyQuest app or Quest website. You will then need to schedule an appointment using the MyQuest app or Quest website then visit a Quest Patient Service Center to have your specimen collected. To access your lab results, please use the MyQuest app or log in to the Quest website.
How do I check in when I arrive to the Quest Patient Service Center?
You may check in at a Quest Patient Service Center by using the electronic kiosk or, if not available, you may sign the clipboard at the front desk. Please be prepared to present a valid photo ID. Be sure to mark the reason for your visit when checking in. Please make sure to bring a copy of your requisition (lab order form) or requisition number to your appointment.
If I purchased multiple tests, do I have to schedule separate appointments?
No, multiple tests purchased can be scheduled and specimens collected during a single appointment.
What do I need to know before I arrive at a Quest Patient Service Center?
Please be aware of the following when you visit a Quest Patient Service Center:
1. Scheduled appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening. Please arrive and check in 10 minutes before your appointment time.
2. If you check in more than 10 minutes late for your appointment, you will be served as a walk in. If you walk in, you will have to wait for the next available opening.
3. Masks or face coverings are required while in a patient service center, even if you have received a COVID-19 vaccination.
What happens if I miss or cancel my appointment? Will my order be cancelled?
No. Your purchase will remain valid for 30 days after purchase. You can reschedule an appointment with Quest Diagnostics at any time before it expires. Please see our Expiration Policy for additional information.
What is fasting?
Fasting is when you do not eat or drink anything except water before having a lab test, usually for 9-12 hours before. If you have prescription medications, you should continue taking them during this time. Please see the FAQs section about Fasting for additional information.
Where can I schedule my appointment?
After you have ordered lab tests through our website, you will need to create an account with Quest Diagnostics using the MyQuest app or Quest website. You will then need to schedule an appointment using the MyQuest app or Quest website then visit a Quest Patient Service Center to have your specimen collected. To access your lab results, please use the MyQuest app or log in to the Quest website.
Purchasing tests
Are there any states where I cannot purchase testing?
Yes. Currently, we do not offer tests to individuals in Alaska, Hawaii, and Puerto Rico.
Can I buy more than one of the same tests at a time?
No. We do not offer at home collection kits or home collection services. You may purchase a quantity of 1 (“one”) of each test per order. Please carefully review the information contained on our website specific to each test or panel to make sure you are not ordering duplicate tests (i.e., it’s not advisable to order an individual cholesterol test if you are ordering a lipid panel).
Can I buy tests for someone else? Can I purchase for a minor?
Yes, you can order tests for someone else so as long as you are legally authorized to do so and have been granted permission from the other person. If ordering tests for someone else, you will need to provide the other person’s demographics when ordering tests and provide notes when placing the order indicating that you are legally authorized to order tests for the other person and have been granted permission.
Can I get my lab test prioritized or expedited?
No. The lab tests that you purchase cannot be prioritized or expedited.
Do I have to confirm my email for my newly created account in order to purchase a test?
If you are creating a new account during checkout, you will be sent a confirmation email after you complete your order. We generate your requisition (lab order form) and use the email address you provided during checkout to send you a copy of your requisition. If you have purchased a test previously, for added security, we will ask you to confirm your email before making a new purchase. If you update or change the email address that you use on our website, we will send you a confirmation email to validate the new email address.
How do I purchase tests for myself?
Click General Health, Men’s Health, or Women’s Health on the top navigation bar of our website to browse our tests menu. After you have ordered lab tests through our website, you will need to create an account with Quest Diagnostics using the MyQuest app or Quest website. You will then need to schedule an appointment using the MyQuest app or Quest website then visit a Quest Patient Service Center to have your specimen collected. To access your lab results, please use the MyQuest app or log in to the Quest website.
How do I use my promo code?
You can use your promo code during the checkout process. On the Cart page, you will see a text box that says Coupon code. Type in your coupon code and then click Apply Coupon. You will also have the opportunity to enter a coupon on the Checkout page by clicking “Have a coupon? Click here to enter your code.” You will see a text box that says Coupon code. Type in your coupon code and then click Apply Coupon. Your discount will then display as a line item in the subtotal and the total will be updated to reflect the discount.
How will I know that I successfully purchased testing?
An order confirmation page will appear after you complete the checkout process. Once your purchase is processed, you will receive a purchase confirmation email sent to the email address you providing during checkout. You will also see your purchase listed on the Orders page under your Account. We will use the information you provided during checkout to prepare your requisition (lab order form). After you have ordered lab tests through our website, you will need to create an account with Quest Diagnostics using the MyQuest app or Quest website. You will then need to schedule an appointment using the MyQuest app or Quest website then visit a Quest Patient Service Center to have your specimen collected. To access your lab results, please use the MyQuest app or log in to the Quest website.
I cannot find certain tests on your website. What should I do?
Currently, there are many lab tests available for purchase on our website. We are continuously adding tests for our customers to purchase. These tests are the same tests trusted by hospitals and doctors. Click the links for General Health, Men’s Health, or Women’s Health in the top navigation bar to browse our tests menu.
The site is automatically reducing the costs of my tests when I add multiple tests to the cart. Why is this?
If you purchase a single test and a panel of tests, or 2 panels at the same time, some test components may overlap. In either case, our website automatically deducts the cost of the overlapping components from your purchase so that you only get charged once for the same test. For example, if you are ordering a Lipid Panel and a Total Cholesterol test, the price of the Total Cholesterol test will be deducted from your purchase because it is already part of the Lipid Panel.
The site won’t let me add a product to my cart, why is this?
You may live in a state where our tests are not available, or your age or sex may exclude a purchase.
The site won’t let me purchase an item that I have put in my cart, why is this?
You may live in a state where our tests are not available, or your age or sex may exclude a purchase. Check that there are no duplicate tests in your cart as you can only purchase 1 (“one”) of each test at a time. Also, check that the address on your account is not a post office box as we can only accept a street address for purchases.
What do you do with the answers to these questions? Does a doctor see them?
We will review your purchase to ensure that you have provided all information needed to generate your requisition (lab order form). After you receive your requisition, you will need to create an account with Quest Diagnostics using the MyQuest app or Quest website. You will then need to schedule an appointment using the MyQuest app or Quest website then visit a Quest Patient Service Center to have your specimen collected. To access your lab results, please use the MyQuest app or log in to the Quest website.
What if I forgot to apply my promo code during checkout? Can I add it later?
Promo codes must be entered during checkout. They cannot be added retroactively. If you are unsure if you added a promo code, check your order confirmation email or review your purchase on the Orders page under your Account. If a promo was applied, you will see the discount as a line item of the subtotal and in the total.
What if my promo code isn’t working?
Make sure that you have typed in the promo code correctly, that the code hasn’t expired, and that the promo code is valid for the tests or panels you are purchasing. Please see the information provided with your promo code for specific eligibility details.
What if tests were not performed?
If Quest Diagnostics was unable to perform a test that was purchased, you will see a “Test Not Performed” (TNP) message on your lab results and you will be refunded the cost of the tests or panels to your original form of payment, less a $20 non refundable administrative fee charged by Quest.
What questions do I have to answer before I purchase a test? And why?
On selected tests, you’ll be asked relevant medical questions. This is to help determine that the test you selected is right for you. For instance, you may asked if you understand that a test requires fasting or if you understand that the specimen for a test should be collected at a specific time of day (e.g., morning).
Which test should I purchase? What if I have a specific condition?
We cannot tell you which lab tests to purchase. You can find an explanation of the tests and panels on our website (which includes the age range for tests that are available for children), but if you’re not sure which tests or panels to choose, please speak with a doctor or your primary healthcare provider.
Quest account
Can I change or update the personal information associated with my Quest Diagnostics account?
Yes, you can update the personal information associated with your Quest account, such as the phone number, email address, or mailing address using the MyQuest app or by logging in to the Quest website and going to your Account Profile and clicking Edit. If you have received a requisition (lab order form) prior to updating your personal information with Quest, please inform the phlebotomist when you visit the Quest Patient Service Center of any account information changes so they can be updated on your Results report.
Can I change the email address associated with my Quest Diagnostics account?
Yes. To change the email address associated with your Quest account, please use the MyQuest app or log in to the Quest website and enter your new email address under communication preferences. If you update the email address associated with your Quest account, your Quest username will not change. Quest will send a confirmation email to your new address with a link to confirm the email address change. This step must be completed before you can log in and view your results.
How do I change the email address associated with my Quest Diagnostics username?
The email you used to register your Quest account is your username and cannot be changed. You will use this email as your Quest username to view your results. However, you can change the email address associated with your Quest username. If you change your email address, your Quest username will not change. Quest will send a confirmation email to your new email address with a link to confirm the email address change. This step must be completed before you can view your results.
How do I create a Quest Diagnostics account?
After you have ordered lab tests through our website, you will need to create an account with Quest using the MyQuest app or Quest website. You will then need to schedule an appointment using the MyQuest app or Quest website then visit a Quest Patient Service Center to have your specimen collected. To access your lab results, please use the MyQuest app or log in to the Quest website.
I already have a MyQuest account. Can I use the same credentials with the MyQuest app or Quest Diagnostics website?
Yes, if you already have a MyQuest account you can use the same credentials with the MyQuest app or Quest website. Note: If you have a MyQuest account, but have not confirmed your email address with Quest, you must do so in order to view your lab results using the MyQuest app or Quest website.
I forgot my Quest Diagnostics account password. How can I reset my password?
If you forgot your Quest account password: use the the MyQuest app or log in to the Quest website and select Sign In on the top navigation bar as you normally would. Click Forgot Password. You will be sent an email from Quest containing a 6-digit verification code that will remain valid for 30 minutes. Enter the 6-digit verification code then click Next. Type in your new password, and then type it again to confirm. Passwords are case-sensitive and must contain a lowercase letter, a capital letter (uppercase), a number or special character, and be between 8 and 30 characters in length. Click Next. When you see the Success page, click Back to log in to your account. You will receive an email from Quest confirming that your password has been changed.
I forgot my Quest Diagnostics account username? What do I do now?
Please contact Quest Diagnostics Customer Service for assistance by calling 1-866-697-8378.
What if I didn’t receive a registration confirmation email from Quest Diagnostics or I have lost my confirmation email after registration?
The email you used to register your account with Quest is your username and cannot be changed. You will use this email as your username to schedule your appointment and view your results. However, you can update the communication email address that Quest uses to email you about your lab tests and other communications related to your Quest account. If you updated your communication email address, your Quest username will not change. Quest will send a confirmation email to your new email address with a link for you to click to confirm the email address change. This step must be completed before you can view your results using the MyQuest app or Quest website.
Why do I need a Quest Diagnostics account to schedule an appointment and to view my results?
We want to securely deliver your lab test results to you. As part of the process, you will need to create a Quest account to schedule an appointment with Quest and to view your lab results. If you haven’t already done so, you will be asked to create a Quest account when scheduling your appointment to visit a Quest Patient Service Center. If you already have a MyQuest account, you can use the same credentials to schedule your appointment and view your results.
Volume testing options
Do you offer testing solutions for small businesses and other organizations?
Yes. If you would like more information about our solutions for small businesses and other organizations, including the purchase of promotion codes (coupon codes) for use by your personnel or employees, please email support@affordablelabs.org or call us 469-956-9982, Monday through Friday, 10am to 7pm CST.